Shipping policy

How can I track my order?

Once your Smash Republic order has shipped, you’ll receive a confirmation email with your tracking number. You can also find tracking updates in your account under Order Details or directly on the shipping carrier’s website.

Please note that our standard order processing time is up to 2 business days. During high-volume periods, such as holidays or special launches, additional time may be needed. Processing delays can also result from payment authorization, product availability, or customs clearance. We appreciate your patience and understanding during these times.

International Shipping Policy

We proudly ship worldwide via DHL Express, with delivery typically taking 4–6 business days. Free international shipping may be available depending on your total spend and shipping destination.

Duties & Taxes

At checkout, you may have the option to pre-pay import duties and taxes. Please keep in mind:

Import duties and taxes vary by destination country.
If you choose not to pre-pay, or if pre-payment is unavailable for your location, you will be responsible for paying these charges directly to the carrier, customs office, or designated broker.
Any estimated duties and tax amounts shown at checkout are for reference only and may differ from the final charges applied by your local authorities.
Smash Republic and our partner Global-e are not liable for discrepancies between estimated and actual charges.

If you fail to pay required duties or taxes—without a reasonable cause—resulting in costs being passed to Smash Republic, the carrier, or any third party, we reserve the right to deduct those charges from any eligible refund.

Shipping Exceptions

Some products may require additional time for fulfillment:

Made-to-order items, including jewelry, are custom-crafted after purchase. Estimated delivery times are displayed on the product page.
Items with extended delivery timelines will have expected shipping windows noted on the product page, at checkout, and in your order confirmation email.

What if my order is lost?

If your tracking status shows “Delivered” but you haven’t received your package, we recommend waiting 48 hours, as some deliveries may be delayed or dropped off nearby. If your package still hasn’t arrived after that time, please contact Smash Republic Client Services for support.

What if my order was returned to the sender?

If your package is returned to our warehouse, please reach out to us so we can assist you with the next steps. for any issues please email hello@smashrepublic.com